1. Introduction
Welcome to SolsticeCasinoResorts (“we,” “our,” “us”). This Privacy Policy explains how we collect, use, share, and protect your information when you visit, book, or engage with our casino hotel and hotel resort services. We emphasize your privacy and commit to safeguarding your personal data within our casino and hotel resort ecosystem.

2. Information We Collect

• Personal Data: name, address, email, phone, date of birth, government ID (for gaming or check‑in), billing information, payment details.

• Reservation Data: booking dates, room type, special requests, stay history, casino hotel and resort preferences.

• Usage Data: website navigation, device details, IP address, cookies, analytics, referral sources.

• Casino Hotel Activity: gaming activity, betting history, loyalty program usage, promotions engaged.

3. How We Collect Data

• Directly from You: when you book a stay, enroll in newsletters, enter contests, call customer service, or participate in casino and hotel resort offerings.

• Automatically: via cookies, web beacons, mobile analytics, and other tracking tools that collect usage and device data.

• From Third Parties: affiliates, partners, marketing platforms, payment processors, public records, and credit verification services for hotel and casino transactions.

4. How We Use Your Information
We use data to:

• Manage reservations and casino hotel check-ins.

• Process payments, billing, loyalty rewards, and promotions.

• Improve our casino and hotel resort offerings, website experience, and service quality.

• Personalize marketing, offers, and member communications.

• Comply with legal, regulatory, and security obligations.

• Prevent fraud, unauthorized transactions, and ensure safe casino hotel operations.

5. Legal Bases
We rely on:

• Execution of your reservation and casino hotel services.

• Consent for marketing communications.

• Legitimate interests (e.g., improving resort services, fraud prevention).

• Legal compliance (e.g., reporting under gaming and hospitality regulations).

6. Sharing Your Data
We may share data with:

• Affiliates & Partners: for loyalty, spa, dining, or entertainment integrations at our resort and casino hotel.

• Service Providers: payment processors, identity verification, IT support, marketing agencies.

• Regulatory Authorities: courts, gaming commissions, law enforcement as required.

• Corporate Transactions: in cases of mergers, acquisitions, or sale of assets related to our casino and hotel resort operations.

• Marketing and Advertising: with your consent for offers via email, SMS, or third-party partners.

7. Cookies & Tracking
We use cookies and similar tools to enhance casino hotel booking, tailor site content, analyze usage, and deliver ads. You may adjust cookie preferences via browser settings or our cookie banner.

8. Your Rights
Depending on your location, you may:

• Access, correct, delete your information.

• Restrict or object to processing.

• Request data portability.

• Withdraw consent for marketing.

• Opt out of targeted advertising.

Submit requests via our privacy contact below. We will respond within applicable legal timeframes.

9. Data Retention
We retain personal and booking information only as needed for business, legal, and regulatory purposes. Casino hotel and resort activity logs, billing, and loyalty records are kept per gaming law requirements.

10. Security Measures
We implement encryption, secure servers, restricted access, and formal policies to keep your data safe. Despite our efforts, no method is 100% secure online.

11. Children’s Privacy
Our services are for adults only. We do not knowingly collect data from individuals under 18. If discovered, we promptly delete such information.

12. International Transfers
Your data may be transferred to other countries where our services or vendors operate. We use safeguards like Standard Contractual Clauses and verified privacy frameworks to protect your information.

13. Updates to Policy
We reserve the right to modify this policy (e.g., reflecting casino hotel and hotel resort expansions). We’ll post updates with revised “last updated” date and notify members as required.

14. Contact Us
For privacy questions or data requests, email: [email protected] or write to:
Privacy Officer
Solstice Casino Resorts
123 Resort Way